RETURN POLICY
ARTICLE 1 - PARTIES TO THE AGREEMENT
SELLER: GYM WATCH (www.smods.com)
ADDRESS:HONK KONG
BUYER: www.semods.comusers shopping as a member or without membership through the address.
ARTICLE 3 - DELIVERY TERMS
Unless otherwise stated and outside of campaign periods, information regarding shipping fees is provided on the payment page. Shipping fees for orders over a certain amount will be covered by the SELLER.
DELIVERY TIME:
3.a. Spare parts that are in stock will be shipped within 1-3 business days.
3.b. Personalized (Custom Build) watches will be shipped within 7-14 business days from the order confirmation due to assembly and testing processes (waterproofing and timekeeping tests).
3.c. The Seller cannot be held responsible for delays caused by the shipping company.
ARTICLE 4 - CONDITIONS OF RETURN AND RIGHT OF WITHDRAWAL
As GYM WATCH, we prioritize customer satisfaction. However, due to the technical and custom-built nature of our products, we do not offer refunds. If your product arrives damaged or defective, you are eligible for an exchange. Except for defective items, personalized and custom watch builds are strictly non-returnable and non-exchangeable.
1. EXCEPTION TO THE RIGHT OF WITHDRAWAL (IMPORTANT)
According to Article 15 of the Regulation on Distance Contracts;there is no right of withdrawal for goods prepared in accordance with the consumer's wishes or personal needs (custom-assembled watches, personalized dial/case combinations, etc.).Therefore, for watches that are assembled upon order and referred to as "Custom", returns and exchanges cannot be made unless there is a manufacturing defect or a defective product.
2. RETURNABLE PRODUCTS (Spare Parts)
Return conditions for standard spare parts (straps, bezel inserts, crystals, etc.):
a. The product must be unused, with all protective seals intact, and must not have been used, worn, or tested for assembly.
b. Return requests must be reported within 14 days of receiving the product.
c. Packages arriving with visible shipping damage must not be accepted without an official damage report filed in the presence of the delivery courier. We strongly recommend recording a continuous video of the package opening to protect your rights in case of transit issues.
3. RETURN, EXCHANGE & REFUND PROCESS
Defective Products & Exchanges: If your product arrives damaged or defective, we do not offer monetary refunds; however, you are fully eligible for a direct product exchange. The return and replacement shipping costs for defective or faulty items will be fully covered by the SELLER.
Discretionary Returns (Standard Spare Parts Only): Returns of standard, non-defective spare parts (e.g., due to preference) are accepted only for store credit or exchange, or if eligible for a refund, will be processed after deducting original shipping fees and any applicable cash-on-delivery service charges. (Note: Custom-built watches and personalized items are final sale and strictly non-returnable unless defective).
Refund Timelines: If a monetary refund is applicable, the refund order will be issued to your payment channel within 7 business days following the approval of the return. Depending on your banking institution, it may take 1 to 14 business days for the funds to reflect in your account.
4. CONDITIONS UNDER WHICH RETURNS OR EXCHANGES ARE NOT ACCEPTED
* Spare parts that have been opened, attempted to be assembled, scratched, modified, or tampered with by the customer.
* Watches, bracelets, and straps with protective films removed or altered.
* Personalized, custom-built watches, or products manufactured to special order/with custom inscriptions and logos.