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DELIVERY INFORMATION

1. SHIPPING AND DELIVERY PROCESS

GYM WATCH It is our priority to deliver the products you have ordered to you as quickly as possible.

  • Ready Stock Products:Spare parts and accessories available in stock will be shipped within a maximum of1-3 business daysfrom the order confirmation.

  • Custom Build Watches:Watches that are assembled or personalized upon order will be prepared and shipped within the timeframes specified in the product details (average7-14 business days) due to assembly, adjustment, and waterproof testing processes.

  • Information:You will be informed through your membership information about any possible delays that may occur during the delivery process.

To ensure that the product delivery is carried out without any issues, please provide an address that can be reached during the day and your current phone number as the delivery address. All packages sent from our Istanbul-based operation center are shipped insured/tracked through our contracted cargo companies.

2. PAYMENT AND ORDER TRACKING

The payment steps in our system are protected by high security standards. If a transaction cannot be completed due to any technical issue, the user will be informed in real-time on the payment page.

  • When you complete your order, an automatic confirmation message will be sent to the email address you provided. This message is a confirmation that your order has been received in the system.

  • We have a legal responsibility not only to our customers regarding the completeness of the delivery but also to the banks and intermediaries that we use for secure payment infrastructure.

3. CARGO DELIVERY RECEIPT: PLEASE PAY ATTENTION!

Watches and watch parts fall into the category of sensitive products. Please open and check any packages that you believe may have been damaged (crushed, torn, opened) in front of the cargo official during shipment.

  • Damage Assessment:If you detect any damage/breakage to the product, please inform the cargo officer of the"Damage Assessment Report"and do not accept the product.

  • Post-Acceptance Responsibility:Once the product is accepted, it is considered that the cargo company has fully performed its duty and that the package has been delivered without damage.

  • Notification:In the case of a damaged product, please send the report as soon as possible to thedestek@smodstr.comemail address or contact us through our communication lines.

When your report reaches us, the necessary investigations regarding your package (insurance and compensation processes) will be initiated, and a new product will be sent as soon as possible.

Note:Supporting your notification with a brief description of the product's condition and (if available) a visual will help us expedite the processes.

GYM WATCH | Custom Watch Aesthetics smodstr.com